Niagara Catholic District School Board ACCESSIBILITY CUSTOMER SERVICE POLICY
Adopted: December 15, 2009 Revised:	Policy No. 701.4

STATEMENT OF POLICY

The Niagara Catholic District School Board is committed to providing educational programs and services in its learning and working environments and facilities which are free of barriers, building on the key principles of independence, dignity, and respect for all students, parents/guardians, members of the community and staff. 


The Board defines any person who uses the services of the school board, who is not a student or staff, as they are covered by the Education Act and Regulations, various Employment and Labour Acts, and Board Policies and Guidelines, as a customer. 


The Board is committed to giving persons with disabilities equal opportunity of access to services and programs offered by the Board in locations normally accessed by the public. 


The provision of educational programs and services involves the positive implementation of attitudes, actions, structures, and systems that support the continual improvement of accessibility and customer service in the Niagara Catholic District School Board. 


The Director of Education will issue Administrative Guidelines in conjunction with this policy.


References 

Accessibility for Ontarians with Disabilities Act, 2005 (AODA) 

Accessibility Standards for Customer Service, Ontario Regulation 429/07 

Ontario Human Rights Code