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What to do if you have a complaint

It is our belief that a close working relationship among the partners in education, the home, the school, and the church is essential to foster and maintain a Christian community. While encouraging each partner to carry out his or her proper role in this school community, it is recognized that differences of opinion and problems may arise from time to time.

Complaint and Teacher
Handle the problem as soon as possible. If possible, arrange a personal interview with the teacher to discuss the problem and attempt to resolve the matter at this stage.

Complaint and Principal
The second contact should be to involve the Principal directly if the two parties fail to resolve the matter.

Complaint and Superintendent
The third contact should be the Superintendent.

Complaint and the Director
Failing settlement of the complaint at the Superintendent's level, the fourth contact should be to involve the Director of Education.

Appeal to the Board
A complaint may take the matter to the Board if the problem is not resolved satisfactorily at the Director's level.