Student and Family Support Office
Get help with questions or concerns about your child's education
Niagara Catholic is committed to open, transparent communication with families.
School-based questions or concerns are best addressed at the school level. If you have a question or concern about your child's education, start by speaking with your child's teacher. If you need more support, contact the school's principal, following Niagara Catholic’s Complaint Resolution Policy. If the issue is not resolved, you may contact your Family of Schools' Superintendent of Education.Superintendents' names are available on your child’s school website.
If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.
When you contact our Student and Family Support Office:
- we will acknowledge your inquiry within 2 business days
- we aim to provide an answer within 5 business days
To help us respond to your inquiry, please provide:
- your name and contact information
- your child's name and school
- a description of your question or concern
- any steps you have already taken to try to resolve the issue
If you have any questions for the Student and Family Support Office, please email us at [email protected] or call 905.735.0240 ext. 278